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Privacy Policy – How We Handle Your Information

We collect only what we need to run your account, verify deposits via Touch 'n Go, GrabPay, Boost dan FPX, and keep the lobby secure.

Account data encrypted at restPayment details never stored long-termRequest deletion anytimeMarketing opt-out built inSession logs expire automatically
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maybet33 Privacy Policy – How We Handle Your Information
POLICY QUESTIONS

Contact Us About Your Data

If you want to see what we hold, request a correction, or ask us to delete your account, reach us through any of the channels below.

Live chat Open the chat widget in the lobby footer and type 'privacy request' – our agents route you to the data team instantly. Works 24/7 so you can ask from Kuala Lumpur at midnight or George Town during lunch without waiting for office hours.
Email Send your request to the address listed in the footer. Include your registered email and account username so we can verify ownership before we process deletion or export. We reply with next steps and a timeline – usually same day.
Account settings Sign in and navigate to the privacy tab under your profile. You can download a copy of your data, opt out of marketing emails, or submit a deletion request directly from that page without contacting support.
SECURITY PRACTICES

How We Protect What You Share

We encrypt account credentials and session tokens with TLS during transmission and AES-256 at rest.

Encrypted storage

Passwords are hashed with bcrypt before they hit the database. Session tokens rotate every sign-in. Payment references from Touch 'n Go, GrabPay, Boost and FPX never include your full bank details – just enough to reconcile the deposit.

Access control

Only authorised support agents can view account details and every lookup is logged with a timestamp and reason. No one outside the data team sees raw records – even our developers work with anonymised test accounts during feature updates.

Cookie policy

We use session cookies to keep you logged in and functional cookies to remember language preference. No third-party tracking scripts run on the lobby pages. You can clear cookies anytime through your browser without losing your balance – just sign in again.

Retention limits

Game-round logs expire after 12 months. Deposit and withdrawal timestamps stay for three years to match local financial record rules where applicable. Closed accounts are archived for 90 days in case you change your mind, then deleted permanently.

Data export

Request a copy of everything we hold – account details, transaction history, session logs – and we deliver a JSON file to your registered email within 48 hours. It is plain-text so you can open it in any editor and verify what is inside.

Deletion process

Submit a deletion request through account settings or email. We confirm your identity, close the account, zero the balance if funds remain, and purge records within 30 days. A final confirmation email tells you when it is done and what was kept for compliance.

Privacy Policy FAQ

We ask for an email address, a password, and basic contact details so we can verify account ownership and send withdrawal confirmations. When you deposit via Touch 'n Go, GrabPay, Boost or FPX we receive a transaction reference to credit your balance – the payment provider handles your bank login, not us.

Closed accounts are archived for 90 days so you can reopen if you change your mind. After that we delete everything except transaction records required by local financial rules in Malaysia, which we hold for three years. Request immediate deletion and we purge non-compliance data within 30 days.

Yes – sign in, go to account settings, and click the privacy tab to download a full export. You get a JSON file with your profile, transaction history, session logs, and marketing preferences. We deliver it to your registered email within 48 hours and the file is plain-text so any editor opens it.

We never sell your data. We share transaction references with Touch 'n Go, GrabPay, Boost and FPX only to process deposits and withdrawals. If local law in Malaysia requires disclosure to a regulatory body we comply, but we notify you unless the request forbids it. No marketing partners get access.

Click the unsubscribe link at the bottom of any email or sign in and toggle off marketing notifications in account settings. Opting out never affects withdrawal confirmations, security alerts, or policy updates – those still arrive because they are part of operating your account.

We use session cookies to keep you signed in while you browse the lobby and functional cookies to remember language preference. No third-party trackers run on our pages. Clear cookies through your browser anytime – you just sign in again and your balance stays intact.

We encrypt all data in transit with TLS and at rest with AES-256. Payment credentials never reach our servers – Touch 'n Go, GrabPay, Boost and FPX handle the bank login and send us only a reference code to credit your account. We store that code for reconciliation, not your card or account number.

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